Refund and Cancellation Policy

Refund and Cancellation Policy

At Satyaveer Shop, customer satisfaction is our top priority. We strive to deliver quality products and smooth shopping experiences. However, if you need to cancel an order or return an item, our transparent Refund and Cancellation Policy is outlined below.

1. Order Cancellation Policy

  • Cancellation Before Dispatch: You can request to cancel your order anytime before it has been processed or shipped. To cancel, please contact us immediately at satyamyadav5260@gmail.com, If canceled before dispatch, a full refund will be processed to your original payment method.

  • Cancellation After Dispatch: Once an order has been shipped and handed over to our courier partner, it cannot be canceled mid-transit. In such cases, you may choose to reject the delivery at your doorstep or initiate a return after receiving the package.

2. Return & Replacement Policy

We offer a [7-Day / 10-Day] Return or Replacement Window from the date of delivery.

Eligibility Criteria for Returns:

To be eligible for a return or replacement:

  • The item must be unused, unwashed, and in the same condition as when you received it.

  • The item must be in its original packaging with all tags, labels, and accessories intact.

  • You must provide the original tax invoice or proof of purchase.

Non-Returnable Items:

For safety and hygiene reasons, certain categories cannot be returned once opened or used (e.g., perishable items, personal care goods, innerwear, or items marked as "Non-Returnable" on the product page).

3. Damaged, Defective, or Wrong Items Received

If you receive a package that is damaged, defective, or contains the wrong item:

  1. Contact us within 24–48 hours of delivery.

  2. Share clear photographs or an unboxing video of the damaged item/outer packaging, along with your Order ID, at satyamyadav5260@gmail.com

  3. Once verified, we will arrange a reverse pickup and send a fresh replacement or issue a full refund at no extra cost to you.

4. Refund Process & Timelines

Once your returned item is received at our warehouse and undergoes a quality inspection, we will notify you via email/SMS regarding the approval or rejection of your refund.

  • Refund Mode (Online Payments): Approved refunds will be automatically credited back to your original payment source (UPI, Credit/Debit Card, Net Banking, or Wallet).

  • Refund Mode (Cash on Delivery): For COD orders, refunds will be transferred directly to your verified bank account (via NEFT/UPI) after you share your bank details with our support team.

  • Turnaround Time (TAT): Once initiated, online refunds usually take 5 to 7 business days to reflect in your bank account or credit card balance, depending on your bank's processing time.

5. Return Shipping Charges

  • Defective or Incorrect Orders: If the return is due to a seller error, missing item, or damaged product, Satyaveer Shop will cover all reverse courier and return shipping charges.

  • Customer Preference / Mind Change: If a return is requested due to personal preference, sizing errors, or order changes, the customer may be responsible for paying nominal return shipping charges (or the amount will be deducted from the final refund).

6. Contact Us

For any queries related to returns, refunds, or cancellations, reach out to our customer care team:

  • Email: satyamyadav5260@gmail.com